NICE Wins Digital Innovation Award for Customer Experience Excellence


HOBOKEN, NJ–(BUSINESS WIRE)–NICE (Nasdaq: NICE) today announced that NICE CXone has won the Customer Experience Excellence award within 15e Ventana Research Annual Digital Innovation Awards. The Digital Innovation Awards spotlight technology providers who exemplify innovation and strive to create solutions that improve people, process, information and technology.

CXone is designed to create seamless digital customer experiences, addressing the entire CXi landscape. With the unique ability to understand customer intent and optimal experiences with Enlighten XO, and inject insights throughout the customer journey, CXone enables organizations to build intelligent assistants with a data-driven approach and not on guesses.

As part of the judging process and methodology, Ventana Research reviewed case studies and submissions to assess the leadership and results of nominated organizations using the technology, best practices it used, as well as the associated impact and business value. All types of organizations were invited to participate, and submissions spanned industries and organizations of all sizes across the world.

Paul Jarman, CEO, NICE CXone, said, “Delivering seamless digital experiences is at the heart of our innovation and we are honored to be recognized by Ventana Research. With our unique data and AI capabilities, our digital wallet takes the guesswork out of the bot creation process and is the only way to create the intelligent self-service experience consumers demand.

“NICE is tackling the limits of building chatbots head-on, applying AI at scale to improve recognition and accuracy,” said Keith Dawson, Vice President and Research Director for CX at Ventana Research. “CXone is an example of innovation brought to life, driving smoother and more successful customer experiences.”

About NICE

With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the world to create extraordinary customer experiences while meeting key business metrics. With CXone, the world’s #1 cloud-native customer experience platform, NICE is a global leader in self-service and AI-powered agent-assisted CX software for the contact center – and beyond. More than 25,000 organizations in more than 150 countries, including more than 85 of the Fortune 100 companies, partner with NICE to transform – and elevate – every customer interaction.

About Ventana Research

Ventana Research is the most trusted and respected market research and consulting services firm. We provide expert insight and advice on consumer and disruptive technologies through a unique set of research-based offerings, including benchmark research and technology assessment assessments, training workshops and our research and consulting services, Ventana On-Demand. Our unparalleled understanding of the role of technology in optimizing business processes and performance and our best practice guidance is rooted in our rigorous benchmarking of people, process, information and technology based on research into the business and IT functions of each sector. This benchmark research, our market coverage and deep knowledge of hundreds of technology vendors means we can provide training and expertise to our customers to increase the value they derive from technology investments while reducing time, costs and risks.

Ventana Research provides the most comprehensive analysis and research coverage in the industry; Business and IT professionals around the world are members of our community and benefit from Ventana Research’s insights, as do reputable media and association partners around the world. Our views and analysis are posted daily on blogs and social media channels, including Twitter, Facebook and LinkedIn. To learn how Ventana Research advances the maturity of organizations’ use of information and technology through benchmark research, education, and consulting services, visit

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Forward-looking statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. These forward-looking statements, including Barry Cooper’s statements, are based on management’s current beliefs, expectations and assumptions. NICE Ltd. (the society “). In some cases, these forward-looking statements may be identified by words such as “believe”, “expect”, “seek”, “may”, “will”, “intend”, “should”, “plan”, “anticipate”. ”, “plan”, “estimate” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the Company’s actual results or performance to differ materially from those described herein, including, but not limited to, impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; the successful execution of the Company’s growth strategy; the success and growth of the Company’s Cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company’s products; failure to develop and introduce new technologies, products and applications on a timely basis; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution agreements; the Company’s dependence on third-party cloud computing platform providers, hosting facilities and service partners; cybersecurity attacks or other security breaches against the Company; the effect of newly enacted or amended laws, regulations or standards on the Company and our products; and various other factors and uncertainties discussed in our filings with the United States Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the Company, see the Company’s reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.


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